Room Booking Policy

  • Room tariff applicable is exclusive of taxes.
  • Room booking is guaranteed by depositing full booking amount in advance.
  • Check-in time is 2 P.M. and Check-out time is 12 P.M.
  • As per the law of Government of India, it is mandatory for the guest(s) to present a valid government photo identity proof in original before the room allotment. Kindly carry the same along with you to avoid any inconvenience. The following documents are recognized for this purpose - Driving License, Passport, Election Card, covering letter from the magistrate or gazette officer or Employee id card (in case of government employee).
  • Check-in denied by hotel due to lack of Photo id Proof / Address proof will not be eligible for any refund and will be considered as "NO SHOW".
  • Hotel reserve the right of any change in booking rates and polices without any prior information.
  • Allotment of bed type, twin or large completely depends upon availability at the time of check-in and no refund or compensation will be provided in case the bed size is not suitable as per guest(s) desire.
  • Special / group rates are available from the reservation office.
  • Hotel reserves the right of admission.

Cancellation & Refund Policy

  • Cancellation charges of 50% will be applicable, in case the FIT room booking is cancelled 72 Hours prior to the arrival date.
  • Any cancellation/amendments to be made within 72 Hours prior to the arrival date, will attract 100% of the booking amount.
  • All no-shows will attract retention charges of one night of the booking amount.
  • All bookings re-generated after no- show, will be treated as a new booking and is subjected to room availability and confirmation.
  • Stay is confirmed by payment guarantee for complete duration and any early departure will attract the charges of the full amount.

Privacy Policy

  • We may collect personal identification information from Users, when Users browse our site.
  • We may collect non-personal identification information about Users whenever they interact with our site.
  • Our Site may use "cookies" to enhance User experience.
  • We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
  • We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
  • Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
  • Hotel Silk City has the discretion to update this privacy policy at any time.
  • Your acceptance of these terms By using this Site, signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Disclaimer

  • Hotel Silk City does not promise that the web site will be error-free, uninterrupted, nor that it will provide specific results from its use or content, search or links on it.
  • The website and its content are delivered on an "as-is" and "as-available" basis. Hotel Silk City cannot ensure that files you download from the web site will be free of viruses, contamination or destructive features.
  • Hotel Silk City will not be liable for any damages of any kind arising from the use of this web site, including without limitation; direct, indirect, incidental, and punitive and consequential damages. Hotel Silk City makes no guarantee of any specific result from use of this web site or use of this service.
  • Hotel Silk City does not promise that the web site’s images and descriptions of products and services are at any time an exact reflection or presentation of the products and services offered by or available at Hotel Silk City. The web site and its content are subject to change without prior notice. Hotel Silk City disclaims all liabilities or warranties, express or implied, based on any differences of any kind between the descriptions of products and services on the web site and the actual features of products and services offered by or available at Hotel Silk City.
  • Hotel Silk City reserves the right to change any Policy at any time without prior notice.